Processing Time: Most of our pre-made hats are processed within 1–3 business days.

USA & Canada: 7–9 business days
Europe & UK: 7–10 business days
Australia & New Zealand: 7–10 business days
Rest of the World: 9–14 business days

Once your order has been dispatched, shipping and tracking details will be sent to you by email.

Custom Orders: Production time is typically 3–5 business days, depending on the design and customization required.

We use prepaid DDP shipping whenever applicable, which means duties and import charges are prepaid so you can enjoy a smoother, hassle-free delivery experience without unexpected additional charges upon arrival.

We work with different shipping partners depending on the destination and select the carrier that offers the best available service and fastest delivery option for your order.

Delivery estimates are provided as a guide and may occasionally be affected by customs processing, carrier disruptions, weather, holidays, or other circumstances outside our control.

Returns

We want every Countryside Club order to arrive exactly as expected. Please review the policy below based on the type of product you purchased.

Brand hats may be returned within 14 days of delivery if they are unworn, unused, and in original condition. Custom, personalized, bulk, sale, or discounted items are excluded from returns.

Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect. Please contact us at info@countrysideclub.shop
before sending a return so we can provide the appropriate return instructions.

Custom Hats:

Custom and personalized hats are final sale and cannot be returned or exchanged once production has started.

If your order arrives incorrect, damaged, or does not match the approved design, please contact us and we will make it right.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Please note original shipping charges are non-refundable unless the return is due to an error on our part.

Order Cancellations

Pre-made orders may be cancelled if they have not yet entered the fulfillment or shipping process.

Custom and bulk orders cannot be cancelled once the design has been made or production has begun.

Artwork & Logos

Please provide the clearest version of your logo or design available. Vector files are preferred, but high-resolution PNG, PDF, or JPEG files may also work.

Embroidery Limitations

Some very small text, fine details, gradients, and complex artwork may need to be simplified for embroidery.

Digital Proof

A digital proof is provided before production when applicable. Please review spelling, colors, placement, and design details carefully before approval.

3D Puff Embroidery

3D puff works best with bold lettering and simple designs. Small details and fine text are generally better suited for flat embroidery.

Production

Custom orders typically require 3–5 business days for production. Larger bulk orders may require additional time depending on quantity and customization.

Need Help?

Not sure if your design will work?

Email info@countrysideclub.shop and we’ll be happy to review it.

Interested in working with Countryside Club?

We’re always open to connecting with brands, creators, photographers, retailers, event organizers, and other businesses that align with our style and values.

Business Partnerships

For collaborations, retail opportunities, co-branded projects, events, or other business proposals, please send us a brief introduction along with the details of your idea.

Creators & Influencers

If you’re interested in creating content or collaborating with Countryside Club, please include your social media links, audience information, and the type of collaboration you have in mind.

Wholesale & Retail

Interested in carrying Countryside Club products or placing a larger custom order? We’d be happy to discuss available options.

Get in Touch

info@countrysideclub.shop

Please include Partnership Inquiry in your subject line so we can direct your message to the right place.